Shipping policy

Shipping Policy

Last updated: September 24, 2026

At Kezli Shop, our products are made to order. This means your order is produced after you place it, and then shipped to the address provided at checkout.

Order Processing

After you place your order, we need time to prepare and produce your products before they are shipped.

Orders are generally processed and dispatched within 2–7 business days.

Processing times may vary depending on the product, order volume, holidays, or other circumstances. Orders are not normally processed or shipped on Sundays or public holidays.

Please note that the processing time is separate from the shipping and delivery time.

Shipping & Delivery

Once your order has been dispatched, delivery time depends on the shipping destination and courier service.

Estimated delivery times are:

India: Approximately 3–7 business days after dispatch
International: Approximately 7–15 business days after dispatch

These are estimated delivery times and are not guaranteed. Delivery may take longer because of courier delays, weather conditions, public holidays, customs procedures, incorrect address information, or other circumstances outside our control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the destination, products ordered, and shipping method available for your order.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

You can use the tracking information to check the status of your shipment.

Please allow some time for tracking information to become active after the order has been dispatched.

Incorrect or Incomplete Address

Please make sure that your shipping address, phone number, and other delivery information are accurate and complete when placing your order.

Kezli Shop is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible at support@kezlishop.com.

We will try to assist you, but we cannot guarantee that an address can be changed after an order has entered production or been shipped.

Delayed or Lost Orders

Although we work with our fulfillment and shipping partners to deliver orders as quickly as possible, shipping delays can occasionally occur.

If your order appears to be delayed, please check the tracking information first. If you need further assistance, contact us at support@kezlishop.com with your order number.

If a package is confirmed as lost by the shipping carrier, we will review the situation and work with our fulfillment partner to determine the appropriate resolution.

Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and the product before disposing of any packaging materials.

Your order number
Photos of the damaged package
Photos of the damaged product
A description of the issue
An unboxing video, if available

We will review your claim and, if approved, arrange an appropriate replacement or refund.

International Orders

For international orders, delivery may be affected by customs clearance, import regulations, taxes, duties, or other charges imposed by the destination country.

Any customs duties, import taxes, or other fees charged by the destination country are the responsibility of the customer unless otherwise stated at checkout.

Kezli Shop does not control customs processing times and cannot guarantee how long an international shipment will take to clear customs.

Delivery Issues

If tracking shows that your order has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the delivery location specified by the courier.

If you still cannot locate your package, contact us at support@kezlishop.com with your order number and tracking details so that we can assist you.