Return and Refund Policy

Last updated: September 24, 2026

At Kezli Shop, our products are made to order specifically for you. Because of this, we generally do not accept returns or exchanges for reasons such as change of mind, incorrect size selection, or ordering the wrong product.

However, if your order arrives damaged, defective, misprinted, or incorrect, we are happy to help.

Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged during delivery

• Defective or faulty

• Misprinted

• Different from the product you ordered

please contact us within 7 days of delivery at support@kezlishop.com.

To help us resolve your issue, please provide:

• Your order number

• Clear photos of the product

• Clear photos of the packaging

• A description of the issue

• An unboxing video, if available

We may request additional information if necessary to verify the issue.

If your claim is approved, we may offer you a replacement or refund, depending on the circumstances and availability of the product.

Returns

Please do not send any product back without contacting us and receiving return instructions first.

If a return is required for an approved claim, we will provide you with the appropriate return instructions and address.

Because our products are made to order, unauthorized returns or returns sent to an address other than the one provided by us may not be accepted or eligible for a refund.

Incorrect Size or Change of Mind

Since our products are made specifically after an order is placed, we generally do not accept returns or exchanges due to:

• Choosing the wrong size

• Choosing the wrong color or design

• Changing your mind

• Ordering by mistake

• No longer wanting the product

Please carefully review the product description and size chart before placing your order.

Incorrect Shipping Address

Customers are responsible for providing a correct and complete shipping address at checkout.

If an order is returned because an incorrect or incomplete address was provided, additional shipping or fulfillment charges may apply before we can resend the order. A refund may not be available in such cases.

If you notice an incorrect shipping address after placing your order, please contact us as soon as possible at support@kezlishop.com. We cannot guarantee that the address can be changed once an order has entered production or shipping.

Refunds

If your refund is approved, we will process the refund to the original payment method used for the purchase.

The time it takes for the refund to appear in your account may vary depending on your payment provider or bank.

If a replacement is approved instead of a refund, we will arrange the replacement according to the circumstances of the approved claim.

Order Cancellation

Because our products are made to order, cancellation requests must be submitted as soon as possible after placing an order.

Once an order has entered production or fulfillment, we may be unable to cancel it.

Please contact support@kezlishop.com immediately if you need to request a cancellation.

Contact Us

If you have any questions about returns, refunds, damaged products, or your order, please contact us:

Email: support@kezlishop.com

Please include your order number in your email so that we can assist you more quickly.

Kezli Shop reserves the right to review each return or refund request individually and determine the appropriate resolution based on the circumstances of the order.